Returns & exchanges
Returns & Exchanges
Every piece is made to work with the rest of your capsule. If one doesn't work for you, here's exactly how to send it back.
Start an Exchange / Refund- 14 daysfrom the day your order arrives
- Hangtag onunworn, unwashed, in its packaging
- Your choicea new size or colour, or your money back
The basics
- You have 14 days from the day your order arrives to ask for an exchange or a refund.
- Pieces must be unworn, unwashed and unaltered, with the Wardrobe Method hangtag still attached and in their original packaging. Hijabs and their matching bandanas go back together.
- Start every request with the Start an Exchange / Refund button on this page.
Exchanges
- Swap any piece for another size or colour of the same piece, as long as it's in stock.
- If what you'd like is sold out, we'll refund the piece instead.
Refunds
- Once your piece reaches us and passes inspection, we'll confirm and send your refund within 14 working days.
- Card payments are refunded to the same card. Cash on delivery orders are refunded by bank transfer, InstaPay or mobile wallet, whichever you prefer.
- Shipping fees from the original order aren't refundable.
Capsule discounts
- You're refunded what you actually paid for the piece, after its capsule discount.
- If a return takes your order below its discount level (3, 6 or 9 core pieces), the discount on the pieces you keep moves to the new level, and we take the difference from your refund.
Faulty or wrong item?
- Tell us within 14 days with a photo. You choose a free exchange or a full refund, and we cover the shipping both ways.
Return shipping
- For any other reason, the shipping fee for sending the piece back is on you.
What we can't take back
- Pieces that have been worn, washed or altered, or that have lost their hangtag.
- Requests made more than 14 days after delivery.
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